All of our plans have unlimited number of review site and social media account tracking, unlimited team users and no cap on the number of customer feedback responses.
Monitor online reviews from more than 75 sources including Google, Yelp, TripAdvisor, Zomato, Booking.com, mobile app stores and food delivery apps.
Respond directly to online reviews across multiple locations from one dashboard and track your response rate and time.
Multi-language and personalized response templates by brand, sentiment and categories (e.g., food related, service related, etc.).
Customizable email notifications of new reviews with the ability to add recipients at store level.
Unique QR Code for dine-in, delivery or in-store to get more positive reviews on Google & other sites as well as reduce the number of negative reviews.
Showcase your reviews on your website through a beautiful carousel that is easy to integrate and customize.
A unified inbox your Direct Messages (DMs) from all of your social media accounts on Instagram, Facebook & Twitter (more integrations coming soon).
Ability to track and reply to social media comments across Facebook & Instagram (more integrations coming soon)
Personalized replies for all types of social media inquiries in multi-language.
A smart feedback landing page that asks the right questions to learn more behind every customer experience.
Build your own customer database (CRM) for your email marketing and retargeting campaigns while complying with local privacy laws.
Push your customer email data to your preferred email marketing or CRM solution such as Mailchimp or Zendesk).
Automatically respond to rating-only Google reviews with random response templates. Ideal for businesses that receive many online reviews without text.
Leverage the power of ChatGPT to generate customized responses of reviews according to sentiment and context. No more reading long review texts.
Automatically categorize your online reviews into topics and sentiment plus identify your best & worse performing product or food menu items.
Track the star ratings and volume of reviews of up to three competitors per location.
Track the status of every negative review using case resolution statuses from open to resolved.
Import your own first party feedback and review data from any unsupported source.
Synch your review data with your in-house CRM solution or data warehouse.
Extensive how-to knowledge-base with timely local support through email, phone and video conferencing plus periodic customer success calls.
Let our data experts help you make sense of all your data and unearth consumer & market trends.
Even faster response time for your support and feature requests with monthly customer success calls.
Localyser supports all languages and reviews are auto-translated into your primary language with the ability to respond in the original language of the review.
There is no limit to how many users you can add and there several role permissions you can chose from.
Localyser has over 100 integrations from Google, Yelp, TripAdvisor, Booking.com to delivery apps such as UberEats, Talabat, Deliveroo & DoorDash.
There are no term commitment but you will get a 15% discount if you sign an annual contract.
There are no set up fee; all you need to do is send us a list of your locations' Google map listings and we''ll do the rest. A live training session is provided to all your team members as well.
Localyser helps businesses from every industry including restaurants & hospitality, automotive, healthcare, gyms & wellness as well as enterprises that want to manage employee online reputation.