How to respond to Google & Facebook reviews

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‍Direct Response

The direct response feature works only for Google and Facebook reviews. It allows you to respond directly on your dashboard without having to leave the page. Here are the steps:

1. Click on Reply.
   
2. Choose a category and language.
3. Pick a response template or write your own response. You can also edit a template after choosing one.
4. Once you are ready to submit your response, click on Post directly. This will send your post directly to the user on the review site.
   

Note: For the last step to work properly, you need to have your Google My Business/Facebook Business account connected to Localyser. To do so, go to this link to connect your GMB account that manages your business. Learn how to do it in our Integrations & OAuth section.

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