Adding a New Template:
- Click on "Add" to create a new response template.
- Choose a specific brand/region or select "all" to apply the template universally.
- Select a category, language, and rating for the template.
- Choose from three rating types: negative (1-2 stars), neutral (3 stars), or positive (4-5 stars).
- In the template field, add your desired response, utilizing replacement keys for customization.
- Replacement keys can include the reviewer's name, brand's name, or system-generated contact details request.
- Save the new template.
Editing Existing Templates:
- Click on the pen icon in the "edit" column to modify an existing template.
- Make the necessary changes to the template content.
- Save the updated template.
Template Limitations:
You can have up to three templates per combination of category, language, and rating.
For example, you can have three templates under general/positive, three under general/neutral, and three under general/negative (all in English).Ensure that you stay within these limitations.
Adjusting Default Categories:
- Go to Settings and select "Other."
- Under Review Categories, add, edit, or delete categories as needed.
- You can have up to five different categories.
*Note that deleting a category will also remove associated response templates, potentially affecting the Auto-response feature.
Managing Response Languages:
- Navigate to Settings and select "Other."
- Under Response Languages, add new languages or delete unwanted ones.
- Remember to add response templates for each language you need to go to Settings > Response.
By following these instructions, you can effectively manage response templates on Localyser. Adding, editing, and deleting templates allows you to customize your responses based on brand, region, category, language, and rating. Ensure that you adhere to template limitations and adjust default categories and response languages as necessary. With Localyser's response template management, you can efficiently handle customer reviews and provide tailored responses to enhance customer satisfaction.
